Getting started

Open the learner app and sign in with the account your administrator approved.

Learners 2 min read Web

A registered account that an administrator has approved
Your email address and password
A supported browser, or the learner mobile app

Open the learner app

Go to the learner web address supplied by your organisation, or open the mobile app. The welcome screen offers Login and Create Account.

1 — Login · 2 — Create Account for a new learner.

Learner welcome screen with Login and Create Account

Done. You are signed in and the home screen shows your points, quizzes and badges.

I registered but cannot sign in.

Registration alone does not grant access. An administrator has to approve your account first, and you receive a notification once they do. If you registered some time ago and still cannot sign in, ask your training manager to check the approval queue.

My account used to work and now it does not.

An administrator can deactivate an account. A deactivated account cannot sign in at all. Contact your training manager to confirm the account is still active.

Getting started

Find your way around the home screen

Read your points, quizzes and badges, and reach every part of the app from one screen.

Learners 3 min read Web

Before you start

A signed-in learner account

Read your stats and daily quiz

The home screen greets you by name and shows Your Stats: Points, Quizzes and Badges. Below it, the Daily Quiz card starts a short reinforcement quiz drawn from material you have already completed. Quick Actions link to courses, the leaderboard and quizzes.

1 — Your Stats: points, quizzes and badges · 2 — Daily Quiz · 3 — Quick Actions · 4 — Navigation rail.

Learner home screen with Your Stats, Daily Quiz and Quick Actions

Done. You can read your own progress and reach courses, quizzes and the leaderboard.

If something goes wrong

My points have not gone up after a quiz.

Points are awarded when a quiz is submitted and scored. If a quiz was left part-finished it does not count. Open the quiz area and check the attempt was submitted.

What are badges?

Badges sit alongside points and quizzes on your stats. The rules that award them are configured for your organisation, so ask your training manager which activities earn one.

Learning

Find and start a course

Search the course library and filter it by category to find something to work through.

Learners 3 min read Web

Before you start

A signed-in learner account
At least one course published to your organisation

Browse or search the library

Use Search Courses to look for a course by name, or pick a category. All Courses shows everything available to you, and Popular, Newest and Advance narrow the list. Start Courses opens the library directly.

1 — Search Courses · 2 — Start Courses · 3 — Category filters.

Course library with search, Start Courses and category filters

Done. You have opened a course and can work through its modules.

If something goes wrong

I cannot see any courses.

You only see courses that an administrator has published and that your organisation is eligible for. If the library is empty, ask your training manager whether any course has been published yet.

Quizzes

Take a quiz

Open the quiz area to take a module quiz, the daily reinforcement quiz, or start a new one.

Learners 5 min read Web

Before you start

A signed-in learner account
At least one completed module, for a module quiz

Open the quiz area

The quiz area lists the quizzes available to you. Quizzes are generated by AI from the learning material, so the questions follow the module you have just completed. After you submit, you see your score, which answers were right and wrong, and an explanation for each question.

Learner quiz screen

Done. You have submitted a quiz and seen your score with an explanation for each question.

If something goes wrong

Why did a quiz appear after I finished a module?

Completing a module triggers a quiz generated from that module's content. It is meant to be taken straight away while the material is fresh.

Where do the daily quiz questions come from?

Only from material you have already completed. The daily quiz is reinforcement, not new content, so it will never test you on a module you have not reached.

Progress and rewards

Check your leaderboard position

See where you rank against other learners in your organisation over a day, week or month.

Learners 2 min read Web

Before you start

A signed-in learner account
Points earned from at least one quiz

Switch between periods

Today, Week and Month change the period the ranking covers. The top three appear on the podium, and the full ranking follows underneath with each learner's points.

1 — Period: Today, Week or Month · 2 — Top three · 3 — Full ranking.

Leaderboard with period tabs, a top-three podium and the full ranking

Done. You can see your rank and points, and compare them over different periods.

If something goes wrong

How are points earned?

Points come from learning activity and quiz performance under rules configured for your organisation. Ask your training manager which activities are worth points in your environment.

The leaderboard shows everyone on zero.

The period selector defaults to Today. If nobody has taken a quiz yet today, every score reads zero. Switch to Week or Month for a longer view.

Account

Manage your profile

Review your progress in one place, edit your details, sign out, or request account deletion.

Learners 2 min read Web

Before you start

A signed-in learner account

Open your profile

Your profile repeats your points, quizzes and badges, and shows the organisation your account belongs to. My Courses returns to the courses you have started, Edit Profile changes your details, and Logout ends the session.

1 — Your organisation · 2 — Profile actions · 3 — Logout.

Learner profile with stats, My Courses, Edit Profile and Logout

Done. You have reviewed or updated your profile.

If something goes wrong

What happens if I request account deletion?

The request goes to your organisation's administrators rather than deleting anything immediately. Contact your training manager if you need to know what happens to your learning record.

Getting started

Reach the administration dashboard for your organisation with your username and password.

Administrators and training managers 2 min read Web

An administrator account for your organisation
Your username and password

Enter your details

Open the admin web address for your organisation and enter your username and password, then choose LOGIN. Use the eye control to check the password before submitting.

1 — Username · 2 — Password · 3 — LOGIN.

Admin sign-in page with username, password and LOGIN

Done. You are signed in and the dashboard shows your organisation's activity.

The page says my details are wrong.

Re-enter the username and password carefully; the username is not always an email address. If it keeps failing, ask another administrator to confirm the account is active.

Getting started

Read the dashboard

Use the dashboard to see completion, uploads, users and recent activity at a glance.

Administrators and training managers 4 min read Web

Before you start

A signed-in administrator account

Read the headline measures

The cards across the top show Completed Quizzes, Progress Rate, Content Upload, Total Users and Active Quizzes. Quick Access jumps straight to registered users, analytics or course creation.

1 — Headline measures · 2 — Quick Access · 3 — Main navigation.

Admin dashboard with headline measures and Quick Access

Review recent activity

Scroll down for Recent Activities and Admin Activity, which log quiz creation, quiz approvals and sign-ins, alongside the quiz and course completion charts.

Recent Activities, Admin Activity and completion charts

Done. You can read the headline measures and reach any area of the dashboard.

If something goes wrong

A count here does not match the one on another screen.

The dashboard, the analytics screen and the user list can report different totals in some environments. Treat the user list as the reliable count of accounts, and raise the discrepancy with your platform team.

Content

Manage courses and content

Create categories and courses, then publish them so learners can reach them.

Administrators and training managers 6 min read Web

Before you start

A signed-in administrator account
The learning material you intend to upload

Review the course library

The library lists every course with its category, status, duration and module count. Use ADD NEW CATEGORY to create a grouping, and ADD NEW COURSE to build a course inside it. The status chip shows published or draft.

1 — ADD NEW CATEGORY · 2 — ADD NEW COURSE · 3 — Status: published or draft.

Content library listing courses with category, status and module count

Done. A course exists with its modules, and its status shows whether learners can see it.

If something goes wrong

Learners cannot see a course I created.

Check the Status column. A course sitting in draft is not visible to learners. It becomes available once it is published.

What is a category for?

A category groups related courses. Create the category first, then assign courses to it as you build them.

Quizzes

Manage quizzes

Review the pre and post quizzes configured for your organisation, or create a new quiz.

Administrators and training managers 3 min read Web

Before you start

A signed-in administrator account

Open quiz management

Quiz Management lists the Pre Quiz and Post Quiz for your organisation, each with its own view action. New Quiz starts another one.

1 — New Quiz · 2 — Pre Quiz · 3 — Post Quiz.

Quiz Management with Pre Quiz, Post Quiz and New Quiz

Done. You have reviewed the quizzes available to your organisation.

If something goes wrong

Where are the module and daily quizzes?

This screen covers the pre and post quizzes configured for your organisation. Module quizzes are generated automatically when a learner completes a module, and daily quizzes are assembled from material learners have already covered, so neither is created by hand here.

People

Manage learner accounts

Find learners, check whether an account is active, and add users or moderators.

Administrators and training managers 4 min read Web

Before you start

A signed-in administrator account

Find and check an account

Search by name, email or username. Each row shows the role, whether the account is active, and the learner's total points. ADD USERS invites a learner, and ADD MODERATOR creates an account with wider permissions.

1 — Search accounts · 2 — Role and status · 3 — ADD USERS and ADD MODERATOR.

User management table with role, status and total points

Done. You can find any account and see its role, status and points.

If something goes wrong

A learner says they cannot sign in.

Find them with the search box and check the Status column. A deactivated account cannot sign in, and a newly registered learner cannot reach content until the account is approved.

What is a moderator?

ADD MODERATOR creates an account with different permissions from an ordinary learner. Confirm with your platform team what a moderator can do in your environment before assigning the role.

Insights

Monitor learning performance

Track users, active and completed quizzes, average score and completion trends.

Administrators and training managers 4 min read Web

Before you start

A signed-in administrator account
Learners who have completed some activity

Read the headline measures

Total Users, Active Quizzes, Completed Quizzes and Average Score each carry a week-on-week comparison. User Interaction and Quiz Completion Rate show how activity is distributed.

1 — Headline measures with weekly change · 2 — User Interaction · 3 — Quiz Completion Rate.

Analytics with headline measures and charts

Compare completion and progress

Scroll down for the remaining charts, which break quiz completion down further and show overall course progress.

Quiz completion and course progress charts

Done. You can see how your organisation is performing and where engagement is dropping.

If something goes wrong

A trend arrow points down but the text says up.

The arrow and the wording disagree on some cards. Read the percentage itself rather than the arrow, and raise it with your platform team.

Messaging

Send and track notifications

Compose a notification, choose who receives it, and check whether it was delivered.

Administrators and training managers 4 min read Web

Before you start

A signed-in administrator account

Review and send notifications

Each row shows the title, who it went to, its delivery status and the date. Status values include Active, Pending, Scheduled and Failed. Use the row actions to edit, resend or delete, and NEW NOTIFICATION to compose one.

1 — NEW NOTIFICATION · 2 — Delivery status · 3 — Edit, resend, delete.

Notifications management with recipients, status and date sent

Done. You have sent or scheduled a notification and can see its delivery status.

If something goes wrong

A notification says Failed.

Use the resend action on that row. If it fails again, the recipients may have no reachable device registered, so check with your platform team.

What is the difference between Active and Scheduled?

Scheduled means the notification has a future send date and has not gone out yet. Active means it has been issued.